CLICK HERE to view user manuals and various help videos to assist you when setting up and using your iTrack device.
Yes, the trackers will work anywhere in the World where there is a mobile phone network available.
Yes, you can use any standard size SIM card. We supply a free O2 PAYG SIM card with all trackers but you do not have to use it.
Yes. There is an App available for iOS and Android devices which works with all our gps trackers. The app is free to use and allows users to monitor the position of their asset in real time or by text message. You can take full control of the tracker using the app and even immobilise a vehicle engine when used with our hard wired GPS trackers.  Please search for ‘iTrack Live’ in the App Store/Google Play.
No, you can receive SMS location reports from any type of mobile phone. However, you would need to input the co-ordinates in to a mapping software program to view the location on a map. If you have a smart phone such as an iPhone you can simply press the link and a map will open on your phone screen.
Yes, you can control multiple trackers on the same platform – there is no limit.

You can reset your password by clicking the ‘Recover Password’ link on the iTrack Live login page. (iTrack Live Login)

You will simply need to enter your account email address and you will be sent an email containing a link to reset your password. Once you’ve clicked the link, go back to your email inbox and you will have received another email containing your new password.
Yes, you can control multiple trackers on the same platform – there is no limit.
The devices are extremely accurate thanks to the multi-channel design and have a range of approximately 5-10 metres.
It depends on the device. The battery in our basic GPS tracking device will last up to 80 hours in standby mode, the battery in the Long Life tracker can last up to 6 months when in schedule mode! The battery life is significantly reduced if the device is being used in GPRS mode as it will constantly be using power to send regular location signals. We also offer a dedicated caravan tracker (Caravan Angel) and AT1 asset tracker that boast an impressive battery life of up to 3 years.
Quite possibly although different insurance company policies vary so we would advise you check first.
Yes, all our trackers can be hard wired to either a 12V or 24V supply. Please note some models includes a full hard wire kit, however a separate hard wire kit must be purchased for the mini GPS tracker.
All trackers are supplied with a free 14 day trial subscription to iTrack Live GPS Tracking Platform.  After the trial period has expired you will need to purchase an annual subscription for just £25.00 for standard devices and £59.00/yea for Fleet Series, Caravan Angel & AT1 devices. This is extremely competitive compared to other tracking platforms.  The software is packed full of features and offers a fresh pleasant user experience.  You will also have access to use the free ios/Android apps.
Please follow the link below to renew your iTrack Live subscription:
Please make sure you purchase the correct subscription type according to your tracker model.
If you have any issues, please don’t hesitate to get in touch.
If this is the case, you will likely notice the word ‘last’ at the beginning of the location report SMS. This means it is the last known location. After a period of inactivity the tracker will hibernate to save power – so when you call the tracker it wakes up the device. However, once woken the tracker takes about 30 seconds to establish a GPS signal. The tracker will try to send its location immediately after being woken up. However, because it has not had time to establish a signal it will send the last known location. If you call the tracker again a few seconds later it should send the correct location. To eliminate this issue you can turn off sleep mode by sending the following SMS command: sleep123456 off