Shipping & Returns

Shipping & Returns2018-11-28T12:43:38+00:00

Shipping

Same Day Dispatch Via Royal Mail

Every effort will be made to dispatch orders placed before 2pm that same day via Royal Mail Recorded Delivery. Once your order has been dispatched you will receive a notification with tracking details. Please note you will not be able to view the tracking until it has been processed by Royal Mail. If you are not available to sign for the item when delivery is attempted then you may be left a card by Royal Mail – you will then have the option to rearrange a delivery or collect the goods from your local sorting office. If the goods are not collected after a certain time period they will be returned to iTrack and extra charges may be applicable to re-send the goods.

Special Delivery before 1pm via Royal Mail

For an extra charge we offer a guaranteed next day before 1pm special delivery service. Once your order has been dispatched you will receive a notification with tracking details. Please note you will not be able to view the tracking until it has been processed by Royal Mail. If you are not available to sign for the item when delivery is attempted then you may be left a card by Royal Mail – you will then have the option to rearrange a delivery or collect the goods from your local sorting office.

International Delivery via Royal Mail

iTrack is proud to offer a worldwide shipping service for our international customers. All goods will be sent via Royal Mail tracked delivery service. Once your order has been dispatched you will receive a notification with tracking details. Please note you will not be able to view the tracking until it has been processed by Royal Mail. If you are not available to sign for the item when delivery is attempted then you may be left a card by Royal Mail or their international delivery partner – you will then have the option to rearrange a delivery or collect the goods from your local sorting office. Extra charges are applicable for international shipping.

Returns & Refunds

Orders may be cancelled by sending an e-mail to returns@itrackltd.co.uk.  Providing the goods have not yet been dispatched – a full refund will be paid back to the original payment method.

If the goods have already been dispatched and delivered then a return request must be made by sending an e-mail to returns@itrackltd.co.uk. Once the request has been made we will issue further details about how to return the item for a full refund. All returned items must be returned in the condition they were received with all packaging and accessories intact – if this criteria is not met then the goods will be returned to the customer and a refund will not be issued.

If you have a faulty product then please get in touch with us via e-mail and we will endeavour to get the problem resolved.  If necessary the goods may need to be returned for a full refund or exchange.  All return postage costs must be paid by the customer.  All our trackers are supplied with a 12 month warranty, however if an item is returned to us and there are signs of clear misuse or physical damage then the guarantee will be void and a refund will not be issued.

We will not issue refunds for any credit that may have been purchased to top up the SIM card provided.

Payments

Payment for all orders should be made via the website payment gateway at the time of check-out.

Goods will not be dispatched until payment is received in full and all funds are cleared.

If you purchase an item in error then please get in touch via e-mail and we will be happy to cancel the order for you providing the goods have not been dispatched.

Customer Service

If you have any questions or problems with your iTrack product then please don’t hesitate to contact by writing to hello@itrackltd.co.uk and we will be happy to help you. We aim to respond to all customer messages within 24 hours, however please understand if this is slightly longer during busy periods. When reporting a fault please provide the IMEI number of the tracker and also the phone number of the SIM card inside the unit – this will allow us to carry out tests remotely.

We are extremely proud of the after-sales support and back-up that we offer which is reflected by our excellent reputation within the industry. If you are happy with the service we offer then we greatly appreciate it when our customers leave positive product reviews.

If you are not happy with any product or the service we’ve provided then please get in touch and give us the opportunity to resolve any issue before leaving negative product reviews.